Main Job Responsibilities:

Customer Support - 50%

• Provide on-site and remote technical support to customers, system integrators, and distributors on product installation, troubleshooting, maintenance, and upgrades
• Conduct product training and technical workshops to customers and partners
• Assist with robot programming, application development, and integration with robotics accessories(e.g., vision systems, grippers)
• Work closely with the HQ technical team to resolve complex issues and escalate when necessary
• Maintain accurate service records, reports, and documentation

Sales Support – 50%

• Collaborate with the sales team to provide technical pre-sales support, including application evaluation, product demonstration, and feasibility studies
• Attend customer meetings, exhibitions, seminars, and industry events to represent the company’s technology and solutions
• Support marketing activities such as seminars, exhibitions, and customer roadshows

Job Requirements:

• Bachelor's degree or above in Mechatronics, Electrical Engineering, Automation, Robotics, or a related field
• 1–3 years of experience in customer service engineering, technical sales support, or system integration
• Hands-on experience with PLCs, robot arms, or industrial automation systems is a strong advantage
• Strong communication and interpersonal skills with a customer-oriented mindset
• Able to work independently, manage time efficiently, and travel within Thailand when required
• Proficient in Thai and English

What We Offer:

• Competitive salary and performance-based bonuses
• Opportunities for training and development in China and regionally
• Career growth within a fast-expanding international robotics company
• Supportive and collaborative team culture

Job Requirements:

• Bachelor's degree or above in Mechatronics, Electrical Engineering, Automation, Robotics, or a related field
• 1–3 years of experience in customer service engineering, technical sales support, or system integration
• Hands-on experience with PLCs, robot arms, or industrial automation systems is a strong advantage
• Strong communication and interpersonal skills with a customer-oriented mindset
• Able to work independently, manage time efficiently, and travel within Thailand when required
• Proficient in Thai and English

What We Offer:

• Competitive salary and performance-based bonuses
• Opportunities for training and development in China and regionally
• Career growth within a fast-expanding international robotics company
• Supportive and collaborative team culture